Comments on: JUST ENERGY: GETTING OUT

By: Energy Review

Energy Review — Mon, 14 Mar 2011 22:43:06 +0000

In reply to Inge. One more thing, you said they renewed your contract without your knowledge. I thought they require to send you a renewal package, but from what I'm hearing from many people is that they do not receive any renewal package.

By: Energy Review

Energy Review — Mon, 14 Mar 2011 22:23:27 +0000

In reply to Inge. Did you tell them you are an senior citizen? They may cancel your contract without any fee for seniors.

By: Inge

Inge — Mon, 14 Mar 2011 18:04:52 +0000

I live alone in the very small townhouse, just bought new furnace with 98% efficiency last year, keep temperature on 18C, so many times I am absolutely freezing, pay monthly estimated $160.00 and in february I was hit with$1000.00 underpayment on my gas bill.I am senior citizen with very low pension, so how am I going to pay that?I discovered, that Just energy renewed my so called contract (without my knowledge) and I have been paying three times as much as my neighbours for gas. What kind of crooks are these people? And how our goverment regulates these practics?

Shame on them!!!!!!!!!!Taking advantage on low income people and seniors!

By: Energy Review

Energy Review — Sun, 13 Mar 2011 08:31:42 +0000

You should ask for a copy of your contract and as well as a copy of the reaffirmation call. Just Energy require to have both or there is no contract. It is faster to get those copies through your email (about 5-10 business days). It’s your right, they must send you those documents when you request. Here's a link to the online complaint form with Ontario Energy Board. And here's an example of a complaint letter. Try to remember how you were switched. Did someone came to your door? What did the person at your door said? Did the homeowner sign and reaffirmed the deal over the phone?