Comments on: Ontario Energy Board (OEB) Customer Complaint Statistics

By: alittia

alittia — Sat, 09 Apr 2011 18:23:25 +0000

In reply to Energy Review. i am in the same situation. got swallowed in a contract without knowing it. now they want an exhorbitant sum from me if i cancel

By: Energy Review

Energy Review — Wed, 16 Mar 2011 02:15:57 +0000

In reply to Klaus Herchenroder. From my calculation - if you started on April 2006, the 5 years contract end on April 2011 – which is next month. How on earth they add April 2006 to 2013 = 5 years? If Universal Energy told you that you are stuck till 2013 when your contract says you sign on 2006. Universal Energy is breaking the law and breaking the energy industry code of conduct because gas and electricity contracts cannot exceed 5 years and at the end of 5 years they need to notify your with a renewal package. Call Universal/Just Energy back in 7 days. Tell them you do not want to renew. You should also email them about not wanting to renew your contract – this way you can have more proof of the date and proof you notify the company about not wanting to renew your contract. FYI: Current regulated electricity rate in Ontario Off-peak Price 5.1 ¢/kWh Mid-peak Price 8.1 ¢/kWh On-peak Price 9.9 ¢/kWh See all the rates here: Ontario Electricity Prices on February 2011. Are you paying above 8.0-10.0 ¢/kWh all day for the past 5 years? Meaning, you had been paying too much for electricity. That’s why they want you to stay till 2013. Only sign a fixed rate contract for gas and electricity if want a fixed rate to budget for or you want an insurance that the rate is always the same, but do not sign a fixed rate if you want to save money.

By: Klaus Herchenroder

Klaus Herchenroder — Tue, 15 Mar 2011 12:19:53 +0000

I signed a 5 year contract with Universal Power on April 03 2006 for electricity. Since I did not receive any notice from Just Energy regarding a potential renewing, I called Just Energy to-day to inform them that I did not want to renew. I was told that my contract would end in 2013. I told them that I have the original contract and I expect the termination date to be as stated in my contract. I was kept waiting on the phone because the rep was coming back three different times to make excuses and finally told me that their investigating department would contact me within seven days. What recourse do I have?

By: Lorraine Sumner

Lorraine Sumner — Mon, 14 Mar 2011 20:52:24 +0000

Unfortunately I have been signed up with Canadian Riterate Energy Corporations Gas delivery service for five years and thank god it is over this year. My experience over the last 5 years... {{This comment has been move to Canadian Riterate Energy Corporation}}