Where to file a complaint against door-to-door water heater
File your complaint against door-to-door water heater below
Submit your complaint online, call or send a formal letter to Ontario Ministry of Consumer.
Submit your complaint online, call or send a formal letter to Ontario Energy Board.
Understanding your rights
Before filing your complaint against door-to-door water heater, make sure you have all supporting documentation, such as copies of your contract/agreement between you and the company. Any audio tape recording of the reaffirmation for the agreement.
Also, make sure in your complaint clearly state door-to-door water heater sale agents and/or its sale agents broke the law.
According to Consumer Protection Act, 2002, PART III
UNFAIR PRACTICES, False, misleading or deceptive representation
14. (1) It is an unfair practice for a person to make a false, misleading or deceptive representation.
For example, if door-to-door water heater sale agents or its agents told you:
- They are your current water heater provider
- Sent by or affiliated with the Ontario government or affiliated with a government program
- Your current water heater provider is no longer in business
- It is a mandate to replace your water heater to a more energy-efficient water heater
- Will save you money
- Did not gave you 10 days cooling off period
These are some of the misleading and deceptive information at the point of sale and it is illegal in Ontario according to Consumer Protection Act, 2002. Read more about your rights at the Ontario Ministry of Consumer’s website and the Consumer Protection Act, 2002, starting at section 14.
Individuals violating certain sections of the Consumer Protection Act, 2002, are liable to a fine of up to $50,000 or imprisonment of up to two years less one day. A corporation can be fined up to $250,000.
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