Comments on: Door to door scam

By: Becca

Becca — Mon, 05 Mar 2012 10:54:55 +0000

We where told by a active energy manager by the name of Carl McKittrick who talked to us about gas and hydro rate protection plan that there is no cancellation fees…… and that their types of companys can not charge you a cancellation fee….

What is upsetting us is the company says we sign up for carbon offset and heating maintenance plan, which we do not have a signed contract for…. to cancel these is going to cost us over $400 dollars.

These types of companys come in to your home and tell you anything. I have never had a rate protection company tell me the truth. It's sad to base your company on hafe truths and blind spots.

By: Gary

Gary — Wed, 31 Aug 2011 04:18:35 +0000

In reply to Vinh.

You can write or phone the OEB. To write to them online go to this page
http://www.ontarioenergyboard.ca/OEB/Consumers/Co…

Scroll down to the bottom of the page and click "Consumer Online Enquiry and Complaint form" and fill out that form or call(416) 440-7604.

By: Vinh

Vinh — Wed, 31 Aug 2011 00:48:09 +0000

How do I contact OEB, in my case, it has went to my friends Enbridge Account. Theses company piggie back onto Enbridge has beech the criminal code of Canada. Many people have equal billing to off the high demand usage of gas during the winter season. Company such as Active Energy taking away these fund is a form of steeling and as well put Enbridge in violation of the Criminal code of Canada. If a company is not able to bill for themself; they should not be in business.

By: mario fenech

mario fenech — Sat, 19 Mar 2011 08:26:03 +0000

hi I have a problem with the gas bill, foolishly i signed the contract believing that i am going to save money on the long run but in fact gas went down to 13 or so cents a cubic meter while i am paying 33c/cm. my questions are, since i only signed the contract with national energy and on my enbridge gas both my wife and i are the bill holders does that make the contract break. if not could you please explain to me if there is another way to get out of my contract, say by moving out of the house and leave the utility bills on my wife s name thank you.

By: Energy Review

Energy Review — Sun, 13 Mar 2011 10:56:03 +0000

Ok, I don’t follow your story. At first you talked about Water Heater upgrade, then your gas and electricity?

So what exactly is it? Water Heater tank or natural gas contract or electricity contract?

I’m not aware of Active Energy renting or leasing out water heater tanks. Active Energy sells fixed-rate gas and electricity prices, unless they are now doing water heater tanks.

If you sign a contract before that time, you are stuck with whatever cancellation fee stated in your contract.

If you sign any gas and electricity contract after Jan 1, 2011. The New Energy Consumer Protection Act, says all cancellation fee in Ontario by an alternative gas and electricity supplier is now drop to $50 per year remaining for electricity and $100 per year for the remaining of natural gas. That’s the cancellation fee after Jan 1, 2011 and you may cancel within the first 30 days after you received your first bill with the new company.