Privacy Policy

Last updated: May 28, 2026

Keyframe5.com and store.keyframe5.com (together, the “Site,” “Keyframe5,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our websites, sign up for emails, download free guides, purchase digital products, post comments or other content if those features are available, or contact us.

This Privacy Policy applies to Keyframe5.com, store.keyframe5.com, Keyframe5 opt-in pages, email newsletters and funnels, digital product delivery pages, and other Keyframe5 online services that link to this Privacy Policy.

This Privacy Policy is intended to describe our privacy practices. Separate Terms of Use, refund terms, product terms, or email terms may also apply to your use of the Site or purchase of products.

Keyframe5 is a Thailand-focused content and digital product business. We publish practical Thailand information, YouTube/content resources, free guides, email newsletters, and paid digital products such as guides, ebooks, bundles, and audio editions.

If you have privacy questions or requests, you can contact us at:

Email: support@keyframe5.com

We collect information depending on how you interact with us. This may include:

• Contact information: your name, email address, and any other contact information you provide.
• Email signup information: your email address, form submissions, free guide requests, newsletter preferences, tags, groups, segments, and related opt-in information.
• Order information: products purchased, order dates, transaction IDs, payment status, delivery status, download access information, customer email address, and support history.
• Payment-related information: limited transaction information from payment providers such as PayPal. We do not intentionally store your full credit card, bank account, or PayPal login credentials on our own servers.
• Support and correspondence: messages you send to us, support requests, replies to emails, refund questions, technical issues, and other communications.
• Community or public content: comments, questions, complaints, reviews, posts, usernames, profile details, or other submissions if those features are available.
• Account or registration information: if registration, accounts, comments, posting, memberships, or customer access features are enabled, we may collect login, profile, and account-related information.
• Technical and usage information: IP address, browser type, device type, operating system, referring pages, pages visited, links clicked, timestamps, approximate location, and general usage data.
• Email engagement information: whether emails are opened, links are clicked, forms are submitted, guides are downloaded, or offers are viewed.

We do not need sensitive personal information to sell Thailand information guides or send normal newsletters. Please do not send sensitive information unless it is necessary for a specific support request.

If you sign up for a free guide, checklist, newsletter, product update, email sequence, or other opt-in offer, we collect your email address and use it to send the requested content, follow-up emails, practical Thailand information, product offers, updates, and related Keyframe5 communications.

We may use email marketing and automation services, such as MailerLite, to manage subscriptions, forms, automations, email funnels, tags, segments, unsubscribe requests, and email performance.

If you download more than one free guide or interact with different Keyframe5 content, you may be added to more than one email group, tag, or segment so we can send more relevant information. For example, someone who downloads an introductory Thailand guide may receive different emphasis than someone who downloads a retirement-related checklist.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails. You may also contact us at support@keyframe5.com if you need help unsubscribing or updating your email preferences.

Unsubscribing from marketing emails does not stop transactional or service-related emails, such as purchase receipts, download links, account notices, support replies, refund communications, security notices, or important product delivery information.

When you purchase a paid guide, bundle, ebook, audio edition, or other digital product, we collect and use the information needed to complete the order, confirm payment, deliver your files, provide customer support, prevent fraud, manage refunds or disputes, and maintain business records.

Payments are processed through third-party payment providers such as PayPal and related ecommerce tools. We do not intentionally store your full credit card, bank account, or PayPal login details on our own servers.

Your purchase may be processed, recorded, or delivered using third-party services and tools, including ecommerce plugins, payment processors, email platforms, automation tools, and digital delivery systems such as WP eStore or similar systems.

Secure download links may expire after a limited period. Please download and save your purchased files promptly. We may keep order and delivery records to verify purchases, provide support, manage refunds or chargebacks, prevent fraud, and comply with tax, accounting, legal, or business recordkeeping obligations.

We may use information collected from or about you to:

• operate, maintain, and improve the Site;
• deliver free guides, checklists, newsletters, and email sequences;
• send practical Thailand information, updates, product offers, and related content;
• process purchases and deliver paid digital products;
• send purchase receipts, download links, account notices, support replies, and other transactional messages;
• provide customer service and support;
• respond to your questions, requests, complaints, or comments;
• manage comments, public submissions, reviews, accounts, or community features if available;
• improve our website, emails, guides, products, funnels, and user experience;
• analyze traffic, email performance, sales, conversions, and product interest;
• prevent spam, fraud, phishing, malware, abuse, unauthorized access, or prohibited activity;
• enforce our Terms of Use, product terms, refund terms, or other policies;
• comply with legal, tax, accounting, security, regulatory, or recordkeeping obligations;
• protect our rights, property, business, users, customers, service providers, and the public.

Depending on where you live and how you interact with us, we may rely on one or more legal bases to process your information, including:

• Consent: for email marketing, free guide opt-ins, optional communications, and certain cookies or tracking technologies where consent is required.
• Contract: to process purchases, deliver digital products, provide downloads, manage accounts, and respond to product-related support requests.
• Legitimate interests: to operate and improve the Site, provide customer support, analyze performance, prevent fraud, protect security, and run a small digital content business.
• Legal obligations: to keep tax, accounting, transaction, compliance, and legal records.
• Legal claims and protection: to enforce our terms, resolve disputes, prevent abuse, and defend our rights.

We use third-party service providers to help us operate the Site, send emails, process payments, deliver digital products, provide customer support, prevent fraud, analyze website performance, automate workflows, maintain security, and run our business.

These providers may include:

• email marketing and automation services, such as MailerLite;
• payment processors, such as PayPal;
• automation tools, such as Zapier;
• ecommerce and digital delivery tools, such as WP eStore or similar systems;
• website analytics services, such as Google Analytics, StatCounter, Quantcast, or similar tools if enabled;
• hosting, security, backup, spam-prevention, and website infrastructure providers;
• professional service providers, such as legal, tax, accounting, or technical support providers, if needed.

These providers may process information on our behalf or as independent providers under their own privacy policies, terms, and security practices. We try to use reputable providers, but we do not control every aspect of third-party platforms.

We may share information in the following situations:

• with service providers who help us operate the Site, email list, store, automations, analytics, payments, downloads, support, backups, security, and business operations;
• with payment processors to process purchases, refunds, fraud checks, disputes, and transaction records;
• with email platforms to send newsletters, funnels, automations, transactional messages, and subscriber updates;
• with analytics providers to understand site usage, email performance, product interest, and conversions;
• with legal, tax, accounting, technical, or professional advisors when reasonably needed;
• when required by law, regulation, court order, subpoena, legal process, tax authority, or lawful government request;
• when reasonably necessary to protect the rights, property, privacy, security, or safety of Keyframe5, our users, customers, service providers, or the public;
• to prevent, investigate, or respond to fraud, spam, phishing, malware, abuse, unauthorized access, or harmful activity;
• in connection with a business transfer, merger, acquisition, sale of assets, restructuring, bankruptcy, or similar event.

We do not sell personal information as a standalone business. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain analytics, advertising, retargeting, or tracking technologies. If we enable tools that legally require additional notice, consent, or opt-out rights, we will aim to provide those disclosures and choices where required.

We do not knowingly share your personal information with third parties for their own independent email marketing purposes without your consent.

Like many websites, Keyframe5.com may use cookies and similar technologies. A cookie is a small text file stored on your device that helps a website recognize your browser and remember certain information.

Cookies and similar technologies may be used to:

• make the Site and store work properly;
• remember preferences, carts, downloads, or login sessions where applicable;
• understand how visitors use the Site;
• improve website performance and user experience;
• track visits, page views, clicks, conversions, downloads, or general analytics;
• support email, ecommerce, payment, affiliate, or advertising functions if enabled;
• prevent fraud, spam, abuse, and security problems.

You can usually disable or limit cookies through your browser settings. Some parts of the Site, store, checkout, account features, or download delivery may not work properly if cookies are disabled.

If we use cookies or tracking technologies that require consent or opt-out rights in your location, we will aim to provide appropriate notice, consent options, or opt-out mechanisms where required.

Keyframe5 pages, emails, store pages, or product delivery pages may include analytics or tracking code from services such as Google Analytics, StatCounter, Quantcast, MailerLite, PayPal, Zapier, ecommerce tools, or similar providers if enabled.

These tools may help us understand site traffic, email performance, purchases, page views, readership, conversions, downloads, and general user behavior.

Analytics tools may collect information such as IP address, browser type, device type, pages visited, links clicked, approximate location, referral source, and time spent on pages. We use this information to improve the Site, products, emails, customer experience, and business operations.

If comments, accounts, posting, reviews, forums, community areas, or other interactive features are available, we may collect information related to those features, including your name, username, email address, profile information, IP address, browser information, submitted content, moderation history, and related technical data.

Information you choose to publicly disclose in comments, complaints, questions, posts, reviews, or other public submissions may be visible to others. Please think carefully before disclosing personal information publicly.

We may use this information to publish or manage your submission, respond to you, prevent spam, moderate content, enforce site rules, improve the Site, protect users, and protect our legal and business interests.

We may remove or decline to publish comments, posts, reviews, complaints, or other submissions that we believe are spam, abusive, unlawful, misleading, promotional, off-topic, or inconsistent with our Site rules or business interests.

No registration may be required to use many parts of the Site. If registration, account creation, comments, posting, purchases, customer access, or other features are available, you may need to provide information such as a valid email address, name, username, password, billing-related details, or other relevant information.

This information may be used to provide our services, process purchases, deliver requested content, manage product access, personalize and improve your experience, provide customer service, prevent abuse, and communicate with you.

If account profile features are available, you may be able to review and update certain information through your account area. If not, you may contact us at support@keyframe5.com.

Account information, if applicable, may be password protected. You are responsible for using a strong password and keeping your login information safe.

The following information may be stored in our website database, ecommerce tools, email platform, analytics tools, automation tools, customer support systems, backups, logs, or third-party service provider systems:

• registration or account information, if applicable;
• email signup and subscriber information;
• free guide and form submission records;
• product order and transaction records;
• digital product delivery records;
• email marketing, automation, tag, and subscriber group information;
• customer support messages and correspondence;
• public posts, comments, complaints, questions, or reviews;
• messages sent in connection with posts, purchases, support requests, or other interactions;
• website analytics, email engagement, and technical usage data;
• security logs, spam-prevention records, and fraud-prevention records.

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or allowed by law.

Typical retention practices include:

• Email subscriber records: kept while you remain subscribed, and for a reasonable period afterward to manage unsubscribe records, suppression lists, consent records, list hygiene, and legal compliance.
• Order and transaction records: kept as needed to verify purchases, deliver products, provide support, handle refunds or disputes, prevent fraud, and meet tax, accounting, legal, and business recordkeeping obligations.
• Support records: kept as long as reasonably needed to resolve the issue, maintain business records, and respond to future related questions.
• Comments, posts, reviews, and community content: kept while the content remains published or as needed for moderation, security, legal, recordkeeping, or business purposes.
• Analytics and technical data: kept according to the settings and retention options of the analytics or service provider used.
• Backups, logs, and archived records: may remain for a limited period or longer where needed for security, fraud prevention, legal, tax, accounting, operational, or legitimate business reasons.

When we no longer need information, we may delete, anonymize, archive, or securely retain it as required or permitted by law and our business needs.

Depending on where you live, you may have rights regarding your personal information. These may include the right to request:

• access to personal information we hold about you;
• correction of inaccurate or outdated information;
• deletion of certain personal information;
• restriction of certain processing;
• objection to certain processing;
• withdrawal of consent where processing is based on consent;
• a copy of certain information in a portable format;
• opt-out of certain marketing, analytics, targeted advertising, sale, or sharing activities where applicable.

You may contact us at support@keyframe5.com to make a privacy request. We may need to verify your identity before completing certain requests.

We may decline, limit, or delay a request where permitted by law, such as when we need to keep information for legal, tax, accounting, security, fraud prevention, dispute resolution, product delivery, transactional, or legitimate business reasons.

You do not need to create a new account to contact us about a privacy request.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email we send. You may also contact us at support@keyframe5.com for help.

After you unsubscribe from marketing emails, we may still keep limited information to maintain our unsubscribe or suppression list and to make sure we do not send you further marketing emails.

Even if you unsubscribe from marketing emails, we may still send transactional or service-related emails, such as purchase receipts, download links, support replies, account notices, refund communications, security notices, or important product delivery information.

Keyframe5 may be accessed by users from different countries. By using the Site, signing up for emails, downloading guides, purchasing products, or contacting us, you understand that your information may be processed in countries outside your country of residence, including countries where we or our service providers operate.

Our service providers, such as email platforms, payment processors, automation tools, hosting providers, ecommerce tools, and analytics providers, may store or process information in Thailand, the United States, the European Economic Area, Singapore, or other locations.

Where applicable law requires safeguards for international transfers, we will aim to use appropriate legal, contractual, or technical safeguards.

We use reasonable technical and organizational measures designed to protect the information we collect from unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, payment system, automation tool, ecommerce system, or digital storage method is completely secure. We cannot guarantee absolute security, but we aim to use practical safeguards appropriate for a small digital business.

The Site, newsletters, free guides, and digital products are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at support@keyframe5.com and we will take reasonable steps to remove it where required.

Keyframe5.com, store.keyframe5.com, our emails, our guides, our videos, or people who submit posts or comments on the Site may provide links to third-party websites, services, YouTube pages, social media platforms, payment processors, travel resources, affiliate resources, or other outside content.

These third-party websites and services may have different privacy practices than Keyframe5. We are not responsible for, and have no control over, the privacy policies, security, content, or practices of third-party websites or services. We encourage users to read the privacy policies of every website they visit.

Some Keyframe5 content may include affiliate links, referral links, sponsored links, advertisements, or recommendations. If enabled, third parties may use cookies or tracking technologies to measure referrals, commissions, ad performance, or conversions.

We aim to disclose affiliate or sponsored relationships where required.

Some browsers or devices offer “Do Not Track” or similar privacy signals. Our Site may not respond to all browser-based signals. If a law that applies to us requires recognition of a specific opt-out preference signal, we will aim to honor it where legally required and technically feasible.

We may disclose information if required to do so by law or if we believe in good faith that disclosure is reasonably necessary to:

• respond to legal process, subpoenas, court orders, or lawful government requests;
• respond to claims that content, posts, comments, products, or activity violate the rights of third parties;
• enforce our Terms of Use, Privacy Policy, refund terms, product terms, or other policies;
• process payments, deliver products, or provide requested services;
• protect the rights, property, privacy, security, or safety of Keyframe5, its users, customers, service providers, or the public;
• prevent, investigate, or respond to fraud, abuse, spam, phishing, malware, unauthorized access, or other harmful activity.

We may revise, amend, or update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated by email or website notice where appropriate. The updated policy applies going forward from the date it is posted or otherwise communicated.

If you have questions about this Privacy Policy, your data, your email preferences, or a privacy-related request, contact us at:

Email: support@keyframe5.com