Video Transcript
What happen when someone comes in your home trying to sell you electricity?
Some of you in the Boston area say that is happening and you feel misled.
Linda from South Boston asks, “Who are these people from Just Energy ringing doorbells in my neighborhood saying they’re from the electric company?”
David Wade found out – Just Energy has a trouble past.
You felt a little deceived?
I did feel deceived.
I think they are going through the neighborhood trying to con people.
Mark Riordan from Brinton and Luara from Southern either mincing word about a company called Just Energy. After sale man came knocking on both their doors.
There was a gentle man there saying he was FROM MY ENERGY COMPANY – MY ELECTRIC COMPANY.
I thought he was from NSTAR.
They both thought the same sale men were from NSTAR because that’s their electric company and they both say the man at the door didn’t persuade them from that belief.
These people never said who they were working for.
The men were working for Just Energy. It’s a independent/private power supplier.
Just Energy has been selling green electricity in Massachusetts for about a year.
And his whole pitch was, “I’m going to help you with the environment and maybe save you some money?”
Yes.
Just Energy is license by the state to sell electricity. If you signup (with Just Energy) you’re making a 5 years commitment and rate (electricity price) can change every month.
Thank you very much, good bye.
Laura sent the sale man packing then she read the palette that he left behind, and then realized he wasn’t from NSTAR. She promptly GOOGLE “JUST ENERGY”.
Laura learned Just Energy has face allegations of DECEPTIVE PRACTICES in several states.
We found actions taken against the company by the Attorney General in New York and Illinois. As well as the Public Utility Commission in Texas and Ohio Consumer Counsel.
Just Energy paid hefty settlement in each case, including $1 million in Illinois.
Their past raises significant questions.
David Kolata heads a watchdog group (Citizens Utility Board) in Chicago that had monitored Just Energy for several years.
A vast majority of complaints that we received have been about misleading marketing and consumers feeling that they weren’t told the whole truth.
Just Energy wouldn’t talk to us on camera but a statement that admitted to some past problems.
Just Energy said, “Out current operating practices are designed to reduce and eliminate unauthorized sales statements or actions.”
But the Riordan say the company HAS A LOT MORE WORK TO DO.
I had no idea there was another electric company in the area.
Mark’s father, Dick Riordan signed the contract still thinking it was NSTAR. He said he didn’t understand the 5 years deal and the sale man didn’t tell him how much more he would be paying for green power.
I think they (Just Energy) come in with false pretenses.
The Riordan are canceling but they feel Just Energy is stringing them along.
I’m David Wade, WBC News.
