Last summer, my wife received a phone call from Just Energy to let us know that the contract was up for renewal as of May 2011. She asked them to mail some information for us to look over and that we did not want to renew until we have had a chance to look over the documents and make a decision. They sent the material, and lord and behold, page 1 said “Just Energy” and page 2 said “Univeral Energy.” I did not want to renew, so I never sent anything back. Today, I called Just Energy to confirm that no renewal was taking place and they said that “we renewed last summer.” We never gave any verbal or written consent to renew any agreement at anytime. I was asked if I wish to dispute the renewal, I told them that I did, and they told me that they will investigate the matter and get back to us in “7-10 days.” Yeah right!
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