Source: Public Utilities Commission of Ohio at www.puco.ohio.gov
& The Columbus Dispatch
Note: Complaint data should be considered along with market share, with the largest providers likely to have the most complaints. However, the companies do not disclose market share, though IGS Energy and Direct Energy are widely thought to be the two largest in Ohio.
The Public Utilities Commission of Ohio operates a hot line (1-800-686-PUCO) that logs thousands of customer comments, including complaints. The following chart is the number of complaints regarding natural gas markets operating in Ohio and the number of complaints in each category for Just Energy Ohio, based on a Dispatch review of 3,300 pages of comments from January 1, 2010 to October 7, 2010.
Natural Gas Marketers Customer Complaints
[table id=155 /]
Jan. 1, 2010 to Oct. 7, 2010
|Just Energy 214 complaints breakdown|
|97 miseading information|
|16 billing dispute|
|75 cancellation issues|
|1 contract terms altered|
|12 customer-service quality|
|6 sign-ups without consent (slamming and cramming)|