Public Utilities Commission of Ohio, Natural Gas Marketers Complaint Statistics

Public Utilities Commission of Ohio
Source: Public Utilities Commission of Ohio at www.puco.ohio.gov
& The Columbus Dispatch

Note: Complaint data should be considered along with market share, with the largest providers likely to have the most complaints. However, the companies do not disclose market share, though IGS Energy and Direct Energy are widely thought to be the two largest in Ohio.

The Public Utilities Commission of Ohio operates a hot line (1-800-686-PUCO) that logs thousands of customer comments, including complaints. The following chart is the number of complaints regarding natural gas markets operating in Ohio and the number of complaints in each category for Just Energy Ohio, based on a Dispatch review of 3,300 pages of comments from January 1, 2010 to October 7, 2010.

Natural Gas Marketers Customer Complaints
Jan. 1, 2010 to Oct. 7, 2010

[table id=155 /]
Just Energy 214 complaints breakdown
97 miseading information
16 billing dispute
75 cancellation issues
1 contract terms altered
12 customer-service quality
6 sign-ups without consent (slamming and cramming)

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