We”ll stop writing about experience with these door-to-door companies when they start following these rules:
- Requires all sales solicitations to clearly disclose the prices, terms and conditions of all products and services
- Prohibits suppliers from misrepresenting their affiliation with a gas utility, governmental body or consumer group
- Provides consumers with a right to cancel within 10 – 60 days without any fees
- Limits early termination fees to $50 and requires any agreement containing an early termination clause to disclose the total cancellation fee
If National Home Services want people to use greener appliances like their hot water tank, stop coming to our home. If we need something, we will call you.
First, Second and Third Visits
The first time they came, they got us sign without telling us about their long term contract and all the string attach with their “Energy Star Rated” hot water heater. Once we found out about the long term contract and other string attached, we canceled the installation.
The second and third visit, we told them the homeowner doesn’t live here.
National Home Services Fourth Visit
About a week after the third visits someone from Universal Energy came knocking and let him in because he said, “I’m not here to sell you anything…”, knowing that Universal Energy was the same company as National Home Services.
We went down stairs with The Universal Energy person and to keep the story short. He showed a print-out supposedly from the Government, according to him it was a mandate to replace the venting pipes on the water heater. Then the Universal Energy sale person said he’ll book an appointment to have someone over to replace the venting pipe and the water heater.
Not selling anything? I turn off the light and lead him to the door.
National Home Services Fifth Visit
This fifth visit was all within 8 months. That’s almost one visit every month and a half. How annoying is that?
The fifth visit was yesterday. I was upstairs and didn’t hear the door bell. My aunt opened the door and let him in. I heard them talking in the hall wall downstairs so I went down to see who it was and there he was. My beloved company of the whole world.
The sale man was smiling as he opened our furnace door revealing our water heater. When I looked at his face, he looked like he hit jackpot as he smiled. He tried to be friendly with my aunt, giggling and smiling. It was SO WEIRD and creepy! Here was a man we just meet for the first time in our life just one minute ago and now he was acting like our best friends.
Here is what I recall, when he saw our water heater he started laughing and the sale man said, “You guys have the old one.”
I said, “It is 7 years old about 50% of its life span.”
National Home Services salesman, “I’ll have someone install you the new star rated water heater for FREE, with 2 first month FREE. New venting pipe FREE. You will save $10 per months because of the star rated water heater.”
I said, “We don’t need it, there is nothing wrong with our water heater.”
National Home Services salesman, “You’ll need a new venting pipe (the black plastic pipe at the top of our water heater), we install it for FREE, call your current provider they will charge you $400 for a replacement.”
I said, “I don’t want a new venting pipe, why should I call? There is nothing wrong with what we already have.”
National Home Services salesman, “If you move you will have to pay for it.”
I said, “What? Why? We don’t need it. We don’t want it. We’re happy with what we have. What about your contract, how much we have to pay if we break the contract or move and the new home owner doesn’t want to carry the contract over?”
National Home Services salesman, “….If you buy a new home why would you not want a water heater?”
I asked him again, “How much for the canceling fee if the new home owner doesn’t want to carry it over?”
National Home Services salesman, “I think it’s $400…”
He thinks it is $400 dollars? Doesn’t he knows what he is selling? He’s not even sure about his own contract and these Energy companies are telling us, the consumers to ask questions if we don’t understand, but when I asked a simple question their own agent doesn’t seem to know the answer.
So I said, “Most people might not care, but I would never sign over a water heater contract if I buy a new home.”
National Home Services salesman look at my aunt then pause for a sec and asked, “…who is this guy?”
My aunt didn’t say anything.
I was thinking to myself I’m the freaking home owner now get the F*** out of my house. Instead of saying that, I shut the furnace door and turn off the lights.
While I turn off the basement lights and walk him to my front door he was still mentioning the Free installation, Free 2 months, but I wanted to know more about the contract and all the strings attach. He never mention anything about the contract, he would just keep on talking about how great his tank was. The more he talked the more my blood pressure increased.
First, how does he know we’ll save $10 per month? In addition, it is not 2 months Free and it is not Free installation.
Even if this was a good deal, I would never ever support a company because of their past history. Read about Universal Energy here.
There are some companies that I don’t like, there are many companies I like, and there are companies I hate. The companies I hate the most has to go to the door-to-door energy sale companies. I can’t stand them.
Here are my reasons why I would never buy from National Home Services
- My tank was 7 years old. 50% of its life span. The agent lied to me saying it was out dated, might blow up, contain dirty water and need to replace my pipes. When there is nothing wrong with my tank.
- I don’t like long-term contracts and I don’t like people misleading me to sign something.
- I don’t like people dressing up pretending to be my friend or pretending to work for the Government, or pretending to work for my current provider so they can come inside my home to check for my water heater and then try to get me sign something I don’t need or want.
- I understand the tank is “Energy Star Rated”, which is great but don’t send me your energy sale people to my home trying to get my signature without mentioning your contract. There are other ways to sell products without deceptions and using fear tactics.
- There is nothing wrong with my tank. Nothing!
- National home Services is the same company as Universal Energy and Just Energy. Read and watch this hidden camera by CBS on Universal Energy and read about Just Energy here. After you watch the video and read about them, ask yourself if you would still support these companies with their allegations of deceptive sale practice?