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on Just Energy: Why you should NOT do business with this company
On February 25, 2010, CBS 2 investigative reporter Pam Zekman once again shined a spotlight on Just Energy, formerly known as U.S. Energy Savings Corp. CBS reported that the unregulated gas company that has sparked thousands of complaints to CUB may have changed its name, but it’s “playing some of the same deceptive games.” Watch the video here.
On February 24, 2010 a news article on CBS news on Just Energy salespeople charged with faking contracts, “The charges include criminal offences, such as fraudulent impersonation of a consumer, and violations of Alberta’s Fair Trading Act, including misleading a consumer. This isn’t the first time the company’s representatives have faced charges. A salesman was charged in October with two counts of making false statements to consumers, which is a violation of the Fair Trading Act.” Read the rest of the article here or read this article about Fraud alleged in energy contracts.
Here is another similar story in 2003, a company named Ontario Energy Savings Corp now operate as Just Energy was fined for forgeries. Read more here…
“This company (Just Energy) is engaged in the worst kind of consumer fraud, preying on people’s fears of rising natural gas bills and resorting to deception in order to boost sales.” said David Kolata, Citizens Utility Board’s Executive Director Read More…
Here’s a quote by Attorney General of Illinois.
“U.S. Energy (aka Just Energy) is purposely deceiving consumers,” Attorney General Madigan said. “Many of these families signed up for this program based on the false claim that they would save on their monthly utility bills. Instead, U.S. Energy (Just Energy) locked them into a contract that actually charged them more for natural gas.” Read more about the lawsuit here…
Here’s what bbb.org (Better Business Bureau) have about Just Energy, “Complainants allege they (Just Energy) were subject to misleading sales practices, such as unauthorized enrollment in the program offered, and/or misrepresentation of contract length, and/or guarantees of savings, and/or ability to cancel the contract after the initial three day period…” Reand more…
Here’s another quote on The Better Business Bureau’s website, “Other complaints allege that upon signing up with the company (Just Energy) on the premise of savings on gas, consumers’ bills did not decrease, but instead increased substantially.” Read more…
Illinois Attorney General Lisa Madigan has reached an agreement with U.S. Energy Savings Corp. (aka Just Energy) that will allow hundreds of Illinois consumers to terminate contracts and receive $1 million in restitution as a result of a lawsuit filed last year alleging that the alternative gas supplier sold fixed-rate gas contracts using misleading sales tactics that falsely promised significant consumer savings. Read More…
On December 13, 2005 The Better Business Bureau sent an advertising challenge to US Energy Savings Corporation (aka Just Energy), asking for the names and contact information of ten (I repeat 10 people) UESC consumers who enjoyed financial savings while enrolled in the company’s five year fixed-rate program. The company declined the Bureau’s request to provide such documentation, citing that doing so would be contrary to the company’s privacy policy. Read More…
“Overall, 98 percent of Illinois consumers who have signed up with U.S. Energy Savings (Now operate as Just Energy also operate in Canada as Ontario Energy Savings Corp, Alberta Energy Savings L.P, Energy Savings Group, Universal Energy Group Ltd., Universal Power, National Home Services, Newton Home Comfort) have lost money, with an average loss of $780 to date, CUB concludes.” Read it here, see the actual statistics done by The Citizens Utility Board here or read my post about it here.
The video below called The power of high-pressure sales: From CBC aired on March 20, 2009 on CBC-TV
FYI: Universal Energy was acquire by Just Energy in July 2009 along with National Home Services and Newten Home Comfort. Read more here…
See what people are saying about Universal Energy, now acquire by Just Energy. Click here.
Just Energy, Universal Energy, National Home Services, U.S. Energy and many other energy companies related to Just Energy (see full list of companies under Just Energy below) are all run by the same people, the Executive Chair of Just Energy, Rebecca Macdonald, Ken Hartwick, the Chief Executive Officer and President of Just Energy he also run Ontario Energy Savings Corporation. Also, Executive Vice President, Regulatory and Legal Affairs, Gord Potter.
Furthermore, they all hire sale contractors to go around making sales by going door to door. Their sales tactics from door to door sales are misleading, deceptive, pushy, and just wrong. Their sales contractors did not clearly disclose the prices, terms and conditions of all products and services. They had lied and used misleading information about the amount of money the consumers will save or use fear tactics on raising energy cost to trick the consumers to sign their contracts.
To get inside the consumers’ homes the sale contractors had misrepresent themselves by falsely claim they were affiliated with the consumers’ current provider, or had falsely claim they were sent by the government or had falsely claim they were sent by a recognizable consumer group. The sale contractors did not disclose the large fine for their cancellation fee ($500 and more) before the consumers sign the contract.
The company (Just Energy, Universal Energy, National Home Services and many other) will claim that it is not the company fault from this misleading sale tactics and will point the figure to their independent sale contractors. When the company get caught the sales men will be the scapegoat which the company can easily dispose of, then replace with another independent contractor and end up doing same thing.
I want to make it clear that I do not work or affiliate to any energy companies. I am writing this because I was one of the people that first fell for this deception, fraud, scam or which ever you like to call it. I had someone from National Home Services came knocking on my door early this year (2009) and I been mislead by the sales man when he told me he was from my current provider to come to check my water heater.
To prove my point why no one should deal with Just Energy, Universal Energy and National Home Services. I will have links to sites like The Better Business Bureau of the United States and Canada, Wiki – Wikipedia, Citizen Utility Board from Illinois USA, Illinois Attorney General, TV news broadcast from CBC, newspaper articles from TheSar.com, Edmonton Journal, also countless of unhappy people that dealt with Just Energy, Universal Energy, National Home Services, from forums like redflagdeals.com, discovervancouver.com and many other. Check it out and decide for yourself
Connecting The Dots Of Fraud And Corruptions
In this sections I will explain how these energy companies are related. The major players who run these companies are Rebecca Macdonald, Ken Hartwick and Gord Potter.
First, let start with Energy Savings Group aka Just Energy.
Just Energy operate in both Canada and the USA. Also known in Canada as Just Energy Ontario L.P. If you look at the The Better Business Bureau’s website you will see that Ontario Energy Savings Corp, Alberta Energy Savings L.P, and Energy Savings Group are also listed under Just Energy Ontario L.P.
Ontario Energy Savings Corp (aka Just Energy, Just Energy Ontario L.P.) was fined in 2003 for forgeries. Read more here…
Just Energy acquire Universal Energy in July 2009 along with National Home Services and Newten Home Comfort. Read more here…
In January 2009, Universal Energy (Now Just Energy) was fined $200 000 CAN. by the Ontario Energy Board for “false, misleading or deceptive statements to consumers.” Read more here… or read this…
In the USA also listed under Just Energy are US Energy Savings Corp, USESC, Energy Savings Group, and Natural Gas Delivery. Read more here…
Attorney General of Illinois Lisa Madigan filed a lawsuit in Cook County Circuit Court against U.S. Energy Savings Corp. (Now operating as “Just Energy”) Read about the lawsuit here…
Here are some quotes about Just Energy on the The Better Business Bureau’s and Illinois Attorney General’s websites.
Citizens Utility Board’s Executive Director David Kolata claimed that, “This company (Just Energy) is engaged in the worst kind of consumer fraud, preying on people’s fears of rising natural gas bills and resorting to deception in order to boost sales.” Read More…
“U.S. Energy (Just Energy) is purposely deceiving consumers,” Attorney General Madigan said. “Many of these families signed up for this program based on the false claim that they would save on their monthly utility bills. Instead, U.S. Energy (Just Energy) locked them into a contract that actually charged them more for natural gas.” Read more…
Why Just Energy, Universal Energy, National Home Services Need To Be Avoided
Below are the same companies run by the same people: Rebecca Macdonald, Ken Hartwick, and Gord Potter.
According The Better Business Bureau’s website, all of these companies has a combine total of 960+ complaints and increasing. All of these companies are rated F by The Better Business Bureau (A+ being the highest rating and F being the lowest rating).
CANADA (click the name to go see ratings at the Better Business Bureau website)- Just Energy Ontario L.P.(122 complaints) (aka Just Energy (560 complaints))
- Ontario Energy Savings Corp(Fine by Ontario Energy Board)
- Alberta Energy Savings L.P
- Energy Savings Group
- Universal Energy Group Ltd. (1 government fine)
- Universal Power(268 complaints)
- National Home Services (10 complaints)
- Newten Home Comfort Inc (aka Newten)
- Just Energy (560 complaints)
- US Energy Savings Corp (1 million dollars lawsuit)
- USESC
- Energy Savings Group
- Natural Gas Delivery
Also, if you live in Ontario, Canada. Watch out for Submit Energy and Direct Energy. They too use the same sleazy door to door sale tactics.
If you see anyone of these companies or any other energy company show up at your door, don’t be nice to them, don’t give them anything, don’t show them your bill, don’t let them in, tell them all to take a hike and lock your doors. Treat them as you would to your spam emails, or those annoying telemarketing calls.
Again, Just Energy, Universal Energy, National Home Services and their other companies have a whooping 960+ complaints between them according to The the Better Business Bureau.
You would think if they had 2 or 3 complaints of the same issue, they would change their way of business, but after 100 complaints, 400 complaints and now more than 960+ complaints, most of the complaints were caused by similar problems. Combine with a few lawsuits, a 1 million dollars lawsuit, government fines against Just Energy and Universal Energy. You would believe they would change their act. THEY WILL NOT STOP.
These guys are no better than ERON and Bernard Madoff. Do not invest your money with these guys and their companies. They will not stop.
More Complaints for Just Energy, Universal Energy, National Home Services
The above sections are complaints recorded by The Better Business Bureau filed by current and past customers of Just Energy’s, Universal Energy’s and their other companies.
In this sections will showcase other complaints by people who experience the sleazy sales tactics used by these companies and never made it to The Better Business Bureau.
http://www.redflagdeals.com/forums/became-summitt-energy-scam-victim-671535/4/http://www.discovervancouver.com/forum/universal-energy-scam-t143460.html
http://www.discovervancouver.com/forum/universal-energy-scam-t143460.html
http://cheezewhizandmustard.com/2007/06/16/universal-energy-scam-and-how-you-can-get-out-of-it/
http://www.redflagdeals.com/forums/universal-energy-vs-direct-energy-208028/
http://www.redflagdeals.com/forums/universal-energy-superior-energy-460204/
http://www.redflagdeals.com/forums/scam-legit-water-heater-replacement-richmond-hill-area-718724/
http://www.peoplefield.org/forums/disp_post.cfm/cc.705/clt.13/p.htm
http://forum.ottawagolf.com/showthread.php?t=49008
Alberta Utility
Gas Contract
Here is an article about U.S. Energy Savings Corp. (aka Just Energy) preying on non-English speakers and seniors. Read here…
There are too many links for me to post here. You can easily Google up “Just Energy Scam”, “Universal Energy Scam” and you will find many other links and many interesting hours to read. You will find literally thousands of people complaining about these energy companies and their shaddy tactics.
How To Get Out From Energy Deals
The rule of thumb for door to door sales is: do not let them in your house, do not show them your bills, and DO NOT SIGN ANYTHING.
If you move to a new home or condo where you need to pay utility. You will notice these door to door sales will come knocking under different companies, but now we know most of them are the same company trying to confuse you. They know when you move and where, they can purchase that information from any major real estate agency who are more than happy to sell that information and when there are enough new home owners in the area you will see these door to door energy sales. So be prepare… Again, if you don’t understand then don’t sign and stay with your current provider which is the government plan.
Only let them in if you know the company or they work for your current provider or you called the company for repair/maintenance and you were notified earlier for the reason of their visit. Remember to ask the agent that came to your house for their name, affiliation number or any documentation.
The best way to protect yourself is to educate yourself about your energy bills. Understand about the pricing and how this all work before signing any energy contract. There is no need to sign or listen to some strangers knocking on your door steps.
Natural Gas Frequently Asked Questions (FAQ)
See the past 3 years, the current price and the 3 years forecast of Natural gas click here.
Here’s a way to get out of your contract without penalty.
1. Call the utility (NOT Just Energy, Universal Energy or their other companies). Have them change the name on your account, preferably to a person’s name who does NOT share your last name. A friend or family member is probably your best bet. Your reason for the change could be as simple as you’re renting your home and the new name is your tenant. Changing the name on the account usually costs $30 or so.
2. Next step, do NOT tell Just Energy, Universal Energy about this name change. Now, Just Energy, Universal has your contract locking YOUR NAME into a rate, but your name no longer appears on the utility bill. You’ve just disappeared off the face of the utility world. If you don’t exist in the utility world, Universal has no hold over you.
3. Get call ID. Just Energy, Universal may call your house and try to track you down and screen calls that are of the unknown name/unknown number nature. Just let the answering machine pick up if you’re not sure. In this case, you will probably want to take your names off the machine, and leave a more generic message “You’ve reached 555-9797″ instead of “You’ve reached John and Jane Doe.” Just Energy, Universal will try and find you for about 3 months, and after 6 months, they will give up and assume that you’ve moved to an area not serviced by Universal. (In their handy contracts, it states that if you move to an area serviced by them, the contract is still binding).
4. After a sufficient time has passed (maybe 1 year or more), you can go back to using your name on your utility bill, although I would not change this until at least a year has passed, if not more.
————————————————————————————————–Here is another way to get out from your energy contract. They will not tell you this over the phone, they only want more of your money. Remember that Universal Energy is Just Energy and many others. Here’s a quote, “If you have been convinced to buy a product or service based on a false, misleading, or deceptive sales pitch or advertisement, the Business Practices Act gives you the right to cancel the contract.”Read more…
Here’s an article about getting out of energy contract by TheStar.com Read here…
Here is what you need to know about Contracting with Natural Gas Marketers and Electricity Retailers. Read here…
Here are 2 gas companies in Ontario that have good ratings at The Better Business Bureau, UNION GAS LIMITED and Hydro One. Both companies been around for about 20 years with little complaints and does not use door to door sale (none that I know of). Compare that with Just Energy with more than 960 complaints.
I will update this post from time to time. I have read enough about this energy scam. From now on I will only focus on the solutions and I will post other articles that I find helpful and post them here. Come back often and maybe next time I’ll have something new that might help.
Tags: consumer fraud, energy savings, gas consumers, gas contracts, misleading sales practices, misrepresentation, natural gas bills, sales tactics, utility bills
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Unfortunately I was one of the unlucky ones that got caught up with this Just energy stuff, and would like to know how one gets out of this contract thing…
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Jess, if you signed within 10-60 days. You may call them to cancel. They will give your cancellation number, write down that number and keep it with your contract.
If more than 10-60 days they will want more money to cancel. If you live in Ontario or British Columbia (Canada) check out this site and read the top to bottom. It will tell you exactly what to do.
Cancellation letter instruction
Also, you might want to read this by The Star.
Safe exit strategy from energy deal
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Here’s another way to get out of your contract without penalty.
1. Call the utility (NOT Just Energy, Universal Energy or their other companies). Have them change the name on your account, preferably to a person’s name who does NOT share your last name. A friend or family member is probably your best bet. Your reason for the change could be as simple as you’re renting your home and the new name is your tenant. Changing the name on the account usually costs $30 or so.
2. Next step, do NOT tell Just Energy, Universal Energy about this name change. Now, Just Energy, Universal has your contract locking YOUR NAME into a rate, but your name no longer appears on the utility bill. You’ve just disappeared off the face of the utility world. If you don’t exist in the utility world, Universal has no hold over you.
3. Get call ID. Just Energy, Universal may call your house and try to track you down and screen calls that are of the unknown name/unknown number nature. Just let the answering machine pick up if you’re not sure. In this case, you will probably want to take your names off the machine, and leave a more generic message “You’ve reached 555-9797″ instead of “You’ve reached John and Jane Doe.” Just Energy, Universal will try and find you for about 3 months, and after 6 months, they will give up and assume that you’ve moved to an area not serviced by Universal. (In their handy contracts, it states that if you move to an area serviced by them, the contract is still binding).
4. After a sufficient time has passed (maybe 1 year or more), you can go back to using your name on your utility bill, although I would not change this until at least a year has passed, if not more.
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Andrew Steele
The Ontario Tories’ leadership race continues to get more divisive.
The latest salvo is an anonymous attack on Frank Klees from quarters unknown, under the psuedonom “Tory Detective.”
The allegation is a serious one: that Mr. Klees is on the board of a company fined $200,000 by the Ontario Energy Board for making false and misleading statements.
Mr. Klees was considered the best performer in the leadership debates, a wily blend of Brian Mulroney and Ernie Eves. He’d better keep it up. It will take every ounce of Irish Blarney and double-E slickness he can muster to explain away these claims.
The e-mail read as follows:
From: Tory Detective
To: torydetective@yahoo.ca
Sent: Sat May 30 22:24:05 2009
Subject: Frank Klees: Business Experience & Judgement? Uh oh….
Someone is walking the walk, but not talking the talk.
Frank Klees wants Ontario PC Party members to believe that he should be elected leader due to his “business experience”. But it looks like Frank’s business experience may not be quite the positive attribute he once thought it was. And judgement? Well…
Frankie sits on the Board for Universal Energy Group and is a member of the Audit Committee for the company. He even chairs the Compensation and Governance Committee.
As reported by the Toronto Star earlier this year, that same company – Universal Energy Group – was fined $200,000 by the Ontario Energy Board for making “false, misleading or deceptive statements to consumers.”
A copy of the order (which isn’t the first time) can be found here.
And another one in April (wasn’t there a Leadership going on then?).
And the people are some angry. Victims of the “Universal Energy Scam” can be found talking about their experiences.
…
But Frank doesn’t just sit on the Board. Universal Energy CEO Mark Silver, through his company, OPTUS Capital Corporation, made the single biggest donation to Frank’s campaign: a whopping $34,000 – about 20% of his entire campaign.
Frank’s campaign even reported the donation in the real-time donor disclosures to Elections Ontario.
Wow. Frank’s “business experience” seems to entail managing an energy company ripping off old ladies door-to-door. Judgement, indeed.
Hope you find this enlightening.
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I took an hour of my time to call Just Energy today and have a chat with them. The lady seemed to have a lot of time on her hands cause she answered everything. I asked her the following:
Q: Will i save money with you?
A: I don’t know.
Q: How can you not know?
A: Well because i don’t know what the future rates for Enbridge are going to be.
Q: Then why should i sign up with you?
A: Well sir. When you sign our program we do not promise savings. What we do promise is that regardless of what happens to your Utility’s rate, yours will stay the same. It’s more of a peace of mind thing. Kind of like with a mortgage, you can pay the fixed rate or the variable rate. Most people go with the fixed even though its more expensive. Sometimes 2-300 dollars more but people still pay it.
Q: Well still…12 c/m3 with Enbridge and you are offering?
A: 29.9 for 5 years.
Q: WHy almost 300% higher.
A: If we give it to you at 20 for 5 years, our company and the producers of gas will go bankrupt. 29.9 is an estimate that takes into consideration the risks of the future.
Q: Ok So If i sign up, can i cancel at anytime?
A: Well you have until 30 days after your first bill to cancel at no charge, after that its $75 a year.
Q: 75 a yr!!?
A: Yeah cause we’ve already prepurchased the gas for you. Thats how we can guarantee the fixed rate. If you cancel, we’ll just end up with a bunch of gas in our storage and no one to use it.
Q: k well say i move?
A: As per the terms of the contract you have to take it with you to your new location if we service you.
Q: If i live where there’s no gas?
A: Send us proof. Lease Agreement, driver’s license, Bank Statement, Notarized letter. That will prove you aren’t responsible and then you don’t have exit fees.
Q: And if i die?
A: We waive the fees of course.
Q: So how do i sign up?
A: You can either get a contractor visit or do it on the phone. If you get visited, we need a voice recording after 10 days of you signing for the contract to take effect. If you do it on the phone, we send you a contract and you have to sign it and send it back.
Q: Ok that’s fine then.
A: So do you wish to sign up now?
Me: No thanks take care byee!
Also, a friend of mine mentioned that if you with Universal and you switch to Just Energy, you don’t pay exit fees. Also in the contract with JE, there is a blend and extend option where you can call and lower your rate if they offering their new customers a lower rate than what you signed up for. Apparently, you can even request for what they are currently offering.
That i think is all the info you need before signing up. Regardless of what the piece of shit people that visit you say, at least KNOW what you are signing up for, how long you have to get out of it and what the penalty is to.
Hope this helps.
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heres another point of view to this whole hate on the gas marketers.
being rude to a kid coming to your door is absolutelly pathetic and will not make you a bigger man by telling a 19 year old who is essentially making a six figure income by doing door to door work to fuck off because in the end you are the pathetic one.
second … any logically thinking, semi- educated individual would read anything before they sign it, being “sucked into” a contract is just another way of saying that you signed it without reading it. this has nothing to do with the company being deceptive it just has something to do with you being stupid.
there is a CANCELLATION PERIOD given to every single customer in order to give that customer the time to go and do extra research, read through the contracts and call for any questions if required… before saying you couldnt get out of it.maybe you should have done your research when the time was right and not blame others for your stupidity. your savings with be determined by the market rate and your consumption on your gas accout. chances are that if you use the majority of your gas in the winter time you will see some LONG TERM savings throughout this agreement with this energy supplier. these agreements DO NOT guarantee savings and that is CLEARLY stated along with much other important information on a verification call that you do after singing the contract. if you answered yes to the questions on the phone call without even listening that is your problem. now even with a recorded phone call regulated by the utilities commissions , if an employee is misrepresenting, misleading or lying about the services provided by the company you can contact their employer and have them terminated…….
***Cut off my admin. Any people working for Just Energy will have to pay a $600 dollars fine (I mean discount) to post a full comment on this website. Read my terms and conditions.***
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“being rude to a kid coming to your door is absolutelly pathetic and will not make you a bigger man by telling a 19 year old who is essentially making a six figure income by doing door to door work to fuck off because in the end you are the pathetic one.”
First off, I never said anything about some 19 years old kid on here or wrote any F word, what the hell are you talking about? Read the dam thing first then make a comment. If any 19 year old kid make six figure income from door to door under Just Energy, when there are facts that Just Energy had been accuse with all sort of misleading sales to consumers. Then something is seriously wrong here.
It is more pathetic to hire some 19 years old, probably just finishing high school with no real work experience and have them knocking on people’s door and lie. When Just Energy get caught they just say it’s not their fault. It is their “independent” energy agents (your 19 years old kid). Yup, those 19 years old are so qualified. Good job Just Energy. Now that’s pathetic.
second … any logically thinking, semi- educated individual would read anything before they sign it, being “sucked into” a contract is just another way of saying that you signed it without reading it. this has nothing to do with the company being deceptive it just has something to do with you being stupid. “
I never sign with Just Energy, I got someone visited me by National Home Services. You can read about it here. http://www.keyframe5.com/national-home-services-water-heater-division/
To make it short, I was never told about the contract when I sign with Natioanl home Services. The sale agent didn’t even mention the contract. You can read what happen here. http://www.keyframe5.com/national-home-services-water-heater-division/#comment-2881
Of course different people will have different stories, but the fact remains that there are tens of thousands of people who complaint from Canada and in the US.
All you have in defense for Just Energy is that all of these people who complained are stupid. If all of these people who complained and you label them as stupid then Just Enery is GOD at finding stupid people.
there is a CANCELLATION PERIOD given to every single customer in order to give that customer the time to go and do extra research, read through the contracts and call for any questions if required… before saying you couldnt get out of it.maybe you should have done your research when the time was right and not blame others for your stupidity. your savings with be determined by the market rate and your consumption on your gas accout. chances are that if you use the majority of your gas in the winter time you will see some LONG TERM savings throughout this agreement with this energy supplier.”
The cancelation period is 10 days. Not enough time for a lot of people to do their research. Can’t you come up with something different than people being stupid?
“these agreements DO NOT guarantee savings and that is CLEARLY stated along with much other important information on a verification call that you do after singing the contract. if you answered yes to the questions on the phone call without even listening that is your problem. now even with a recorded phone call regulated by the utilities commissions , if an employee is misrepresenting, misleading or lying about the services provided by the company you can contact their employer and have them terminated….”
Apparently, most of your 19 years old “independent” energy agents didn’t get the memo about “these agreements DO NOT guarantee savings”….
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Hidden due to too many disagree. Click here to see.
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That’s correct, those are senior citizens. Somebody’s grand fathers and grand mothers. They are Canadians, they could be my grandparents.
Just because they are old doesn’t make them less of human being. They too need honesty and respect.
And also non speaking English people, single parents and other venerable people need that same respect and honesty as well.
If your company Just Energy have no respect for a 80 years old person which could have be anyone grandparents or parents. What make you think I have that same sort of respect for an scum bag company like Just Energy??!!!
Also, if you READ my post you will find that there are information about thousands of legitimate complaints file by real people.
It doesn’t t mater if your 18 or 81 years year old, if you’re going to come in my property and lied in my face and tried to steal money. You will hear some F words, not because I want to be a bigger man, whatever that mean.
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if i did sign something, can i still get out of this contract?
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You have 10 days to back out of the contract after you sign it.
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What if a contract was signed by someone who lives in the house but name isn’t on the just emergy gas or hydro bill?
Any comments?
Rick
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You have the right to cancel. Since the person who signed is not the homeowner or doesn’t pay the energy bill.
If you decide to cancel, call them up and tell them you want to cancel without having to pay for the existing fee because the person who signed the contract was not the home owner.
They will try to get you to stay so be prepared to fight and if that doesn’t work out. You can complain to http://www.oeb.gov.on.ca/OEB/Consumers
Or
Read here:
http://uegscam.webs.com/getout.htm
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Rebecca Macdonald is a BITCH!!!!! Rebecca Macdonald is the BIGGEST hypocrite I have come across in my lifetime! She suckers in customers to sign in at a premium, including seniors! In addition, having personally delt with her, she is the most egotistical fool I have ever come across. She sits on her throne, and continues to watch people get SCREWED. As for her speaking engagements at various campuses talking abou ther story? What story? She married a man who thought of a way to con people, he kicked the bucket, and she got all the royalities. She is NOT a woman’s advocate, she is the opposite! She treats her employees like crap. She is crap, she talks it, smells of it, and sleeps in it.
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Two men who identified themselves at Just Energy representatives rang my doorbell at 4:00 P.M. today. When I answered the lead man asked me to get my National Grid bill for him. When I asked why, he said that they were just verifying that their logo was on the bill to ensure that I was getting all the discounts I was entitled to. I was very skeptical and asked why I was notified of their visit via email. The man said that it would be impossible to contact thousands of customers by e-mail, and besides, he continued, not every one had a computer. He flashed his id at me, but I never really saw his name. I told him that I don’t have a paper copy and he then suggested/insisted that I go my computer and print off a copy and bring it out to them. I flat out refused and he aggressively challenged me and asked me why I wouldn’t do as he asked. He assured me that many of my neighbors had already done as he asked and once he checked my bill he’d place a green decal on my mailbox so I wouldn’t be bothered anymore. I continued to say no and eventually they left. It was a very unpleasant exchange. I should have told them that they were trespassing and then called the police. After they left I spoke to a representative at National Grid and she assured me that I did the right thing and encouraged me to make a formal complaint with the NYS Attorney General’s Office. She had heard of many such aggressive attempts from other consumers.
In fact there whole ploy was extremely deceitful. I did contact the OAG and filled out a form with this information.
We should be able to protect ourselves from this kind of bullying and harassment.
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Hi,
Both my parents don’t speak English. My dad just barely. I have 2 contracts in my hands. One from Active Energy at 35.9 for 5 years signed 11/30/2009 and one from Ontario Energy Savings for 45.7 for 5 years 8/27/2008.
Both were signed by my parents but I can tell you they had no idea what they were signing…they probably even showed the gas bill to the sales rep as they have no clue what the sales rep wanted. I don’t know if they got the phone call to confirm but if they did they probably said something like “I no speak English, ok.” So what I’m getting at is that they signed and probably said ok to the phone call.
Currently, the name on our Union Gas bill is Just Energy. I am assuming my parents signed yet another contract when a door-to-door person came around…
What are my options? I read the name change thing above but I have the same last name as my parents so I guess that won’t work.
We are currently getting charged 39.0. I will call Just Energy on Monday and get them to send over the signed contract. It’s probably too late to opt out from Just Energy but even if we do, we have 2 more signed contracts…
This is a huge headache for me. I don’t know which contract is in force here..? I need to get my parents out of these contracts someway. Can anyone advise me on what to do next?
Oh, I’m their son.
Thanks
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Hi,
I just want to point out that the Active Energy contract has my mom’s signature on it but my dad’s name. Also, the contract has no signing date entered. It just says MM/DD/YY and my mom said she didn’t sign anything on 11/30/09 but she did give the guy our energy bill and he took it and never returned it!!!
Arghhh…..
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Hi, I called Just Energy and received a cancellation number along with the name of the person who answered my call. Should i use this number to follow up on anything or am I free from this scam?
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Well I was one who signed on for Just Energy. I canceled with them last month as i never received any bill for 2 months. Well I just go the Bill. over $700 .. For 2 months.. I only pay 200 a month with easymax… .. Now im wondering do i pay it or let tell them to shove it.
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Hi,
I have some good news. My parents signed with Just Energy 6 years ago. Last year, our contract ended and the guy came around. I was home at this point (now I remember) and I told him we weren’t signing anything and to get lost. This defaulted us to sign with Just Energy for 1 year as I told him we were not going to sign for 5 years.
A few days ago we received a renewal form from Just Energy. This time, however, I will be sending in the cancellation form. They want to charge us $0.299 for 5 years or $0.31 for 1 year!! Right now we’re paying $0.399!!!! What a bunch of fucking crooks!!! The market price is around $0.12.
Don’t sign anything from any of these fucking bastards!
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dont work for just energy they dont submit a background check and u cant even get direct deposit and u have to do ur own taxes THEY R SCAMMED ARTISTS DONT GO WITH THEM FOR A ELECTRICITY PROVIDER. Think about it they dont advertise on tv all u do is when u call them they set u up for a interview and u go to the interview they hire u on the spot when i was sitting in training when he was talking he sounded like he was trying to turn us into scammers me and my wife walked out and he asked are we leaving and i said yes you sound like a scam artist and he didnt say hope this nothing this company needs to get sued for all the wrong doing they are doing to these people i really hope this company goes out of business. Why would they have a 5 year contract for you to sign and they dont explain the whole contract about the company. DONT GO WITH THEM FOR A ELECTRICITY PROVIDER DONT WORK FOR THEM THEY ARE SCAMMED ARTIST.
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Great page. Keep it posted, it’s near the top on Google. Just had a visit from a sales guy from Just Energy, that’s how I got here.
He does his pitch, trying to scare me about the new smart meters coming and just wants to make sure I’m getting the best rate. So he says… “I’ll just wait here till you get your latest bill and I can verify your all setup”. No, not right now it’s not a good time I’m trying to get dinner started and it’s just not a good time. “Well, it’ll only take a second, I’ll just wait here till you get it”. NO, it’s not really a good time. “We sent you a letter stating I would be by to check this out for you so we really should get this done now, I’ll just wait while you get it, okay?”. No thanks, have a nice day. “You’re going to pay a lot when the smart meters come in, you’re okay with that?”. Yes, I guess I am. Have a nice day. “I don’t think you understand, I only need to see your bill to make sure you’re setup for the new smart meter. I’ll just wait till you get your bill.” as he keeps going to down to his clipboard pretending to look over a work order or something.
These people are incredible. Do they work on commission or by the house or what? I can easily see how a senior would get duped into providing the current bill and getting switched over to their ‘fixed’ rate. It’s fixed all right.
I think I’ll start a ‘Just Petro’ company and scare people into buying their auto gas from me at $2.20 a liter, ($8.80 a gallon) for 5 years. They’re safe though if gas ever goes over that price. Well not really, in the unlikely event it ever went over I’d just claim bankruptcy. Win/win for me. Gotta love the open market on utilities.
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Some friends of mine got help and good advise about dealing with the aftermath of getting scammed by an energy company. I think the site is http://www.dbrparalegal.com
Hope it helps!
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just wanted to say thanks for this website as i just spoke to just energy. good looking bitch trying to get me to sign something but wouldnt let me read it LMFAO!!!!!!!!!!!!!!!
again thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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why doesnt somebody stop these pricks??
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If Just Energy is a scam, the federal gov’t, FBI, CIA and other abbreviations already prosecuted the company officials. But it is not, ask the ~1 million customer base.
Not that 25 unhappy comments from less than 25 people can close a good company. Next time a just energy sales agent knocks at your door, list down the ID, take photos and file a suit…
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Here’s what I wrote above “sales men will be the scapegoat which the company can easily dispose of…”
The sale person get fire and Just Energy hire another salesperson and tell them to do the same thing.
If you dont like what you see here then all you have to do is tell all of your sale personnel to do the following below. Once they all follow the steps below. I’ll delete this page.
Specifically, the new law:
1. Requires all sales solicitations to clearly disclose the prices, terms and conditions of all products and services;
2. Prohibits suppliers from misrepresenting their affiliation with a gas utility, governmental body or consumer group;
3. Provides consumers with a right to cancel within 10 days after the gas utility notifies them of the switch and 10 days after the date of the first bill if they find that the service is not as promised;
4. Limits early termination fees to $50 and requires any agreement containing an early termination clause to disclose the total cancellation fee.
Where are you getting 25 unhappy customers? Just because there are 25 comments on my page, doesn’t mean there are 25 unhappy people about Just Energy. Look at BBB’s website alone, there are more than 900 complaints, probably over 1000 by now. Also, 2,000 complaints from the Citizen’s Utility Board. And thousands more piss off people complaining on other forums.
Also, ERON and Bernard Madoff didn’t get arrested over night. It took years until they got busted.
David Kolata said it best, “This Company (Just Energy) is engaged in the worst kind of consumer fraud, preying on people’s fears of rising natural gas bills and resorting to deception in order to boost sales.”
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I JUST came from a Just Energy job hiring/mass interview session and let me tell you — they are a bunch of scam artists all the way down to the means by which they recruit their ‘employees’. When the receptionist left me a message she was very careful to be deceitful and make it sound like she represented FIRST Energy, a legitimate energy company here in Ohio. There were numerous other people who showed up for what they thought was an opportunity to work with First Energy when in reality it was that garbage Just Energy; purposefully playing off that fact that their company name sounds so similar to a legit company with the intention of luring people in.
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With unemployment in double digits in many parts of the US, this is a perfect time for a scum company like Just Energy preying on low wage workers who are desperate for work.
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